Contact support by email
For general enquiries, verification matters, deposits or withdrawals, email the address below. Use a specific subject, such as « Withdrawal pending », « 2FA access » or « Fees ».
[email protected]Get in touch
Get in touch
Our support team is available for onboarding guidance and technical assistance.
When contacting us, include the email linked to your account, the relevant topic—such as registration, payments or technical support—and any helpful screenshots. Clear details help us investigate faster.
Queries involving active transactions or withdrawals awaiting completion are handled as a priority where feasible. To protect your account, we will never request your complete password or 2FA codes through an unsolicited email.
New to the platform? Register in a few minutes, then return here if you need assistance after your account is open. You can also browse the FAQ for information on charges, security and available markets.
Typical reply time
An initial reply is usually sent within a few hours. Larger volumes or payment verification can extend the timeframe; we will notify you when your request progresses.
Want to begin?
Registration takes only a few minutes and does not require a phone call. Once signed up, support can assist with the interface and introductory risk controls.
Open your accountFrequently raised topics
- Activating your account and confirming your email
- Deposits, payment options and shown charges
- Withdrawals, processing times, statuses and checks
- Account security, 2FA, sessions and device permissions
- Working with charts, signals and automated tools
Support availability
Support is available around the clock through the contact options shown here. During quieter periods, non-urgent enquiries generally receive a reply within one business day.
Important: trading can result in the loss of capital. Support can clarify how Nexus Invest AI operates, but cannot offer advice tailored to your investment circumstances.